No, you can’t. Check that the ticket collection dates on the purchase summary received by e-mail are correct. If you have inserted an incorrect date, immediately contact the //venice>connected helpdesk (link: /it/support/help) to make sure you have the right to change the date or, if possible, to cancel the order and make a new one. Bear in mind that these operations can be carried out – without additional costs – only within 3 days from the purchase.
If you have been subject to a disruption to normal service ascribable to //venice>connected or to one of the providers of the services sold by the portal, contact the //venice>connected helpdesk to know if you are entitled to a refund.
No, you can’t. If you didn’t come to Venice to collect your booked tickets on the date indicated on the purchase summary - the voucher sent to your e-mail address - you cannot be refunded.
