FAQ
Can I book public transport tickets, parking passes, etc. for people with mobility problems on //venice>connected?
No, you can’t, the booking procedures vary for each service provider.
How can I receive information on the services provided for disabled persons?
For more detailed information on the reductions and services for disabled persons we advise you to contact the City of Venice Città per tutti – Accessible Venice service even by email: cittapertutti@comune.venezia.it
Where can I rent a wheelchair or a means of transport for disabled persons?
Within the Città per tutti – Accesible Venice section of the official City of Venice website you can find all information related to wheelchair rental services.
If you want to rent a means of transport for disabled persons you can find the information on the respective page.
In the city are there public toilets for disabled persons?
All of the city's 19 public toilets, run y Veritas, provide services dedicated exclusively to disabled persons.
In Venice are there bridges equipped with stair climbers?
No, the stair climbers that were fitted to some Venetian bridges were removed because they did not guarantee the service they had been intended for.
Are there ACTV means of public transport dedicated to disabled persons?
The ACTV public transport company has been promoting the “Bus Facile ” (Easy Bus) project for some time.
Some of the urban lines of Mestre and Lido are served by buses equipped with an extendible ramp and a specific internal area for hitching wheelchairs.
All urban public transport service lines in Mestre, lines 2, 4, 5, 6/, 15, 24H, 31, 32 are wheelchair accessible.
Regarding the urban public transport service on Lido the buses of lines A, B, C, V, N, 11 are wheelchair accessible.
Furthermore, the navigation lines 1 and 2 can carry up to 4 wheelchairs at a time, while the “Giracittà” motorboat type water buses are quipped for carrying one wheelchair.
The motor vessels of the LN line for Lido and the Cavallino and Punta Sabbioni littoral are wheelchair accessible.
The ferryboats from Tronchetto to Lido are equipped with lifts and toilets complying with the current standards concerning wheelchair accessibility.
In Venice are there free parking areas reserved for disabled persons?
See the answer within the Città per tutti – Accesible Venice section of the official City of Venice website.
At Marco Polo Airport in Venice and at Canova Airport in Treviso can I find parking places for cars authorised for transporting disabled persons?
At Marco Polo Airport in Venice and at Canova Airport in Treviso there are several car parks. They all have special free parking places for cars authorised to transport disabled persons.
Are there maps of Venice for the visually impaired?
See the answer within the Città per tutti – Accesible Venice section of the official City of Venice website.
Are there itineraries without barriers?
To help disabled persons who wish to visit Venice, the City of Venice Città per tutti – Accessible Venice service has created a series of itineraries without barriers.
The itineraries without barriers can be downloaded in Italian and English from the respective page.
During special events such as, for instance, the Biennale, the Venice Marathon or the Carnival, the Municipality of Venice, in collaboration with the organising bodies, tries to guarantee the maximum access to the event even for disabled persons by creating specific itineraries.
These itineraries can be downloaded from the respective page.
When a bridge is being renovated, a gangway is placed nearby, which, even if only temporarily, makes certain areas of the city accessible to citizens and tourists with motor disabilities, allowing them to visit new places, buildings, churches or museums. Further information is available on the respective page.
What documents does a disabled person have to present to obtain free admission to the state museums in Venice? (Gallerie dell’Accademia, Galleria Giorgio Fianchetti at Ca’ D’Oro, Museum of Oriental Art, National Archaeological Museum, Museum of Palazzo Grimani) To answer this question we publish the text of circular no. 5697 of 2007, issued by the Ministry for Cultural Assets and Activities.
“As is known, the D.M. of 20th April 2006 no. 239, attached hereto, has amended the D.M. of 11th December 1997, no. 507 “Regulations for the establishment of the admission ticket to monuments, museums, galleries, archaeological excavations, parks and monumental gardens of the State”, replacing article 4 which controlled free access and free admission.
It has recently been pointed out by some visitors that the provisions concerning disabled persons are not uniformly applied in the State-operated exhibition areas, with particular reference to the personal document testifying to their physical condition.
On this point it is stated that, for reasons of advisability and confidentiality, the above-mentioned Regulation does not contemplate specific indications concerning the type of documentation to be presented by the disabled person in order to be granted free admission, as it is not possible to indicate a generalised document for everyone.
To obtain free admission, the interested parties can present any document issued by a public authority, giving proof of their condition.”
Is there a reduced ticket for disabled persons who wish to visit the Venice City Museums? (Doge's Palace; Correr Museum; National Archaeological Museum; Grand Chambers of the Marciana National Library; Ca'Rezzonico, Museum of Eighteenth Century Venice; Carlo Goldoni's House; Mocenigo Palace Museum and the Centre of Studies on the History of Textiles and Costumes; Ca' Pesaro - International Gallery of Modern Art and the Oriental Art Museum; Glass-working Museum at Murano; Lace Museum at Burano; Museum of Natural History)
Persons with disabilities and the person accompanying them are given free admittance.
