How to buy online
1) Select from the calendar your arrival date in Venice.
Here are the fares available on veniceconnected.com:
Reduced online fee*
Standard online fee*
It applies to the first 3 bookable days in the calendar.
Full price is the same as the onsite price, however it offers the advantage of priority access and other free services (admission to the Casino).
*on some services only.
How does //venice>connected calendar work?
On veniceconnected.com you can purchase your tickets or passes up to a minimum of 4 days before collecting and/or using the tickets: if for example you need a public transport ticket for the 12th of September, the system will let you book it within and not later than the 8th of September.
On the tourist seasonality calendar, that you find on //venice>connected, the first 3 days you can select – in the previous example the 12, 13 and 14 of September – are highlighted in red: on these days you cannot buy at the reduced fee, but at the full fee, because the booking is not made with the required advance, which does not allow the City of Venice to foresee the presence of tourists to guarantee the city suitable levels of habitability, sustainability and of ways of using the city.
By booking on a red fee day, you buy at the same price that is offered if you buy the ticket on the spot in Venice, but anyway you benefit from avoiding queues thanks to the privileged access priority lane and you can take advantage of other free services, such as the free admittance to the Venice Casino.
Remember that to be able to purchase reduced fee tickets online you must book the services at least 7 days before arriving in Venice, i.e. 7 days before the date when you will collect and/or use the tickets.
2) Choose product/services
Before you buy, please consider the followings:
1. You may get lower prices if you select other dates (check the calendar)
2. Read the description of each service you choose and its terms and condition of use to know exactly what you are buying.
3. You need to select the date you will access/start to use each service you add to your shopping cart.
Add the tickets of services you are interested in to your shopping cart one by one, by clicking on add to basket.
Please note that by choosing a date you will have the right to access/start to use the service in that date only.
4. Payments can be made by credit card only. (Visa, Visa Electron, Mastercard, Maestro)
How much do the tickets cost?
Check the fees for the days you have chosen for your stay in Venice accessing the electronic cart by clicking on the Buy now link and simulate the purchase. You can do it easily, by selecting on the calendar the first day you want to use the chosen service and adding the services you are interested in to your shopping cart one by one.
3) Insert your personal data
4) Proceed by providing your credit card details
Payments can only be done by credit card by means of a "Secure Socket Layer" encrypting the transaction between you and the online payment system.
5) Congratulation! This is your unique code (PNR) for accessing all the services.
Your voucher contains a unique code (PNR), a summary of your purchased services and their prices.
Remember to bring the voucher with you when you come to Venice and show it when asked.
The voucher is sent to the email address you provided during the purchase process.
You can always access your voucher online by following the link specified in the e-mail sent to you as confirmation.